Parliament's Communications & Telecommunication Committee to settle call problems between Hutch and TrueMove customers

Almost two months after many Hutch customers lodged a complaint for not being able to make a call to TrueMove numbers, no conclusion has yet been reached despite the negotiations on IC. This problem caused more troubles to many consumers as they are not able to get access in their communication activities.


Many Hutch customers used Pantip websites have submitted complaint letters to the Communications & Telecommunication Committee of the Parliament to resolve the problem since those submitted to the Telecommunication Consumer Protection Institute under National Telecommunication Committee (NTC) showed no sign of progress.

Mr. Romran Thong-in, a member of the sub-committee, has called representatives from CAT, Hutch and TrueMove to clarify the problem two weeks ago. According to representatives from CAT, negotiations have failed after it has been alerted since the problem started. The Sub-committee assigned CAT, the owner of CDMA network and the one authorized to negotiate with TrueMove again, to come back to give a progress report to the committee within 15 days.

The committee has accepted this problem as special case because it caused damages to social relationships and business of consumers. Service providers have not yet reached a final conclusion on IC rate because the 1 baht per 1 minute rate proposed by giant operators was too high while call promotional offers in the market is about 0.50 baht. This follows the study of TDRI researcher which stated that such rate was not correct and fair.

However, while negotiation on IC is ongoing, customers of Hutch and TrueMove should not be effected.